All posts on May, 2012


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When ROI = Return-On-Influence: Social communication for local government in Monmouthshire

From deploying Yammer for policy and program support, to creative use of YouTube for recruitment, and through to using QR codes to create the world’s first Wikipedia town, the UK’s Monmouthshire County Council is a leading example of how local government can move beyond social tech to social communication for internal and external engagement.

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The connected citizen in 2012

How ready are citizens to be part of a more connected public space? Where is the UK heading in citizen participation? Ahead of CITIZEN2012 in London, conference organiser Jeffrey Peel – with guest speakers Andy Williamson of Future Digital and David Moody of Kana – discuss building the democratic commons, including tools and trends in next-generation government/citizen engagement.

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