Government Digital Service – Insights@Cofluence https://insights.cofluence.co Sat, 09 May 2020 09:30:45 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 Bringing content to people, not people to websites https://insights.cofluence.co/content-to-people/ Tue, 12 Jun 2012 10:24:12 +0000 http://insights.cofluence.co/?p=4205

Content comes first when it comes to delivering sustainable digital public services at Devon County Council. Carl Haggerty, Digital Communications Manager for the Council shares his insights on the importance of a digital content strategy, where his approach to designing services, not websites or platforms, is transforming the way the organisation interacts with its citizens.]]>

Content comes first when it comes to delivering sustainable digital public services at Devon County Council. Carl Haggerty, Digital Communications Manager for the Council shares his insights on the importance of a digital content strategy, where his approach to designing services, not websites or platforms, is transforming the way the organisation interacts with its citizens.

Carl also discusses the UK Digital Government Service, and asks the question of whether there needs to be a Local Government Digital Service.

Developing the digital content strategy was about asking: What is the content? What’s it saying? How is it managed? How is it being shared? How is it being governed? All those kinds of issues about the content – that’s the only thing that mattered, it didn’t  matter which technology platform it sat in.

 

About Carl Haggerty

Carl Haggerty is Digital Communications Manager at Devon County Council, which is essentially about championing and developing the digital agenda within the council as well as being responsible for the councils corporate web presence and intranet. Carl is fascinated and keen to explore how people interact with information and technology to enable and facilitate local and global change.

Carl is also the Citizenscape Product Owner with Public I – A leading supplier of e-participation products and services to the public sector by supporting the strategic use of technology for communication and engagement and democratic renewal. His role is to champion strategic technical enhancements and the end user experience.

Carl has worked in Local Government for 16 years, with the last 10 in and around ICT, Communications, Web and Social Media. He was the first county council employee to publicly blog about his work and has been instrumental in encouraging and exploiting the use of social technologies within the council. Carl continues to promote the benefits of the web and social technologies across the Council. Carl has had a varied background working in Local Government on issues such as Strategic ICT, Communications and Marketing, Sustainable Development, Community Engagement & Development, Tourism and Economic Development.

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]]> Doing digital engagement in the public sector https://insights.cofluence.co/digital-engagement-guide/ Tue, 17 Apr 2012 11:00:10 +0000 http://insights.cofluence.co/?p=3724 digital engagement steph gray

As the use of social and digital tools in the public sector increases, UK digital engagement advisor Steph Gray is helping to answer some of the knotty questions about how to maximise the value of digital engagement efforts and investment. ]]> digital engagement steph gray

As the use of social and digital tools in the public sector increases, UK digital engagement advisor Steph Gray is helping to answer some of the knotty questions about how to maximise the value of digital engagement efforts and investment.  In March 2012, he launched the Digital Engagement Guide, a collection of ideas and practical help to use digital and social media in the public sector.

Digital engagement is about embracing the fact that these digital channels are interactive – that when you put something out there people reply to you: you need to answer questions, you need to respond to criticism, you need to engage in discussions that are already happening in places that you don’t control.

About Steph Gray

Steph is a digital engagement strategist and practitioner. In plain English: he writes digital strategies, manages projects, builds websites and delivers training and mentoring.

Steph was formerly Head of Digital Communications at the Department for Business, Innovation and Skills, leading a team managing corporate websites, digital engagement/social media, online public service delivery and internal digital channels. Under his leadership, the team earned a reputation across and beyond Government for practical innovation in support of the Department’s work, including pioneering approaches to online consultation, work with online communities and social media monitoring.

Steph is now a consultant, developer and coach to clients, helping them to use low-cost digital tools and techniques including social media to engage their audiences, work more collaboratively and save money. About half his work is still with UK central government. He also hosts a number of events aimed at digital practitioners, including MailCamp, a seminar on public sector email marketing and UKGovcamp, which brings together over 200 people interested in the public sector’s use of digital.

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