In this special live recording at the Mutinerie Coworking space in Paris, we speak with Christophe Tallec of Utilisacteur/Uinfoshare and Anne Marie Boutin, head of the French National Design Centre (Agence pour la promotion de la création industrielle) who collaborated on GovJam Paris, and are convening the Global Service Design Network Conference in October 2012.

Christophe and Anne Marie share their experiences with service design in the public sector, and explain how design thinking helps organisations to focus on asking the right questions before looking for solutions.

“What I find really interesting is that service design is a really good tool because one of the first things it does is to make people communicate through different hierarchies and structures.”

About Christophe Tallec

Christophe Tallec is the co-founder of Utilisacteur/Uinfoshare, both an innovative service design provider and a consultant, which gives users the opportunity to take an active role in their services by any means, product and service system.

He has been consulting for design promotion organisms, companies and think tanks for the past years, both at a national level in the finance industry, public sector, transport, for clients such as APCI, FING, La Poste and internationally by building pluri-disciplinar partnerships. Christophe holds the french equivalent of a master in design from ENSAD.

About Anne Marie Boutin

Anne Marie Boutin is the president of the French design promotion agency, APCI, which she founded in 1983.  She was also President and Director of the French national institute for advanced studies in design, ENSCI-les
Ateliers, from 1984 to 1992.

She is a member of advisory committees for several international art and design publications and the author of numerous articles and contributions to books and catalogues on design education, design management, design strategy, design-culture and technology. She was an elected member of the French National Commission for UNESCO till 1993, consultant to the OECD for the evaluation of innovation policies and education systems.

Senior magistrate in the Cour des comptes (French supreme audit institution) she was also Expert delegated to the Director of the Ecole Nationale d’Administration (French Institute for Civil Servants) and responsible for international affairs from 1970 to 1979.

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Episode links and resources

• Agence pour la promotion de la création Industrielle (National Design Centre)
• Utilisacteur/Uinfoshare
• GovJam
• The Global Service Design Network Conference 2012

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• Tags: #servicedesign #sdncfrance #govjam

In a fun and inspiring chat, Markus and Adam talk about stages of service rapid prototyping, their plans for city-specific Jams and how this pilot inititaive will see small teams meet at multiple locations around the world, working for 48 hours on building innovative approaches and solutions towards challenges faced by the public sector.

“One of our basic work philosophies is the theatrical working rule of ‘doing, not talking’ – and this fit well with the idea of the Jam.”

About Adam Lawrence and Markus Hormeß

Adam and Markus run WorkPlayExperience, a German-based service design agency.  Markus is German with a background in theoretical physics and process design; Adam is British and has a background in psychology, marketing and theater.

Adam Lawrence is a professional comedian, business consultant and writer with a background in psychology and the automotive industry. For years he has been using expertise gained in the world of theatre and film to help companies influence their customers.

Markus Hormeß is a service designer and organisational consultant. For years, the qualified scientist has worked in the engineering, banking and IT fields, helping companies to improve complex services and to make them more customer friendly.

How you can use this episode

Listen to the episode

Episode links and resources

• GovJam 2012
• Global Service Jam
• Work.Play.Experience
• Australian Government innovation space
• Australian Innovation in Public Sector Week

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You can use the social sharing links at the top of the page to easily share this story with your networks. You can also follow and join in the social conversation about this episode with:

• People and organisations:
  @GovJamHQ
  @GSJam
  @markusedgar
  @adamstjohn
• Tags: #innovationweek #GovJam #servicedesign