Max Hardy talks about the differences between consultation and collaboration, and how “inviting people into your dilemma” can lead to more enduring solutions, and how complexity theory can help shift your perspective.

You come into this domain of complexity, which is where you only know what’s going to work after you’ve actually done it – you can’t predict it in advance.

About Max Hardy

Since joining Twyfords in 1997 Max helped establish the International Association for Public Participation Australasia. With a particular interest in Deliberative Democracy and Appreciative Inquiry, he has developed innovative models for community engagement covering a range of projects, including those with a social planning emphasis as well as infrastructure/natural resources management projects.

In 2005 Max played a major role in the preparation of the “Brisbane Declaration on Engaging Communities” which was presented to the United Nations.

In 2007 at a ceremony in Arizona, USA Max along with the ACT Disability Advisory Council was awarded the IAP2 (International) Award for “Project of the Year” for the design and implementation of the Challenge 2014 Project.

In 2009 Max co-facilitated Australia’s first Citizens’ Parliament at Old Parliament House, Canberra and in 2010 he co-designed and co-facilitated the Premier’s Growth Management Summit in Brisbane.

More recently Max has been involved in building capacity for partnership approaches in the challenging area of Primary Health Care in Queensland.

Max is also the co-author of the new book from Twyfords: The Power of Co – the Smart Leaders’ Guide to
Collaborative Governance.

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Episode links and resources

• Twyfords Consulting
• National Coalition for Dialogue & Deliberation (NCDD) – USA
• Dave Snowden on the complexity sensemaking model
• Conflict and Dispute Resolution at the University of Oregon
• Participatory governance initiative in Arizona
• Newdemocracy
• Appreciative enquiry
• IAP2

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• Twitter hashtags: #opengov #collab

The electronic government landscape is increasingly pointing towards a diffusion of power, and an increased role and voice for citizens in public decision-making.

Tomasz Janowski from the UNU-IIST Center for Electronic Governance discusses some of the global trends that he is observing: participatory democracy, the increased regulation of new service delivery channels and the need for leadership in ICT services, challenging the notion of what “whole of government” really means in practice.

With positions of CTO, Chief Knowledge Officer, Chief Innovation Officer emerging, we also see the Government CIO as a consolidating role speaking on behalf of government information technology to other functions of government, and also to the public.

Tomasz also shares some of the recent discussions and shared experiences emerging from the W3C e-Government interest group around the use of social media in Government.

About Dr Tomasz Janowski

Tomasz Janowski is a Senior Research Fellow at the United Nations University International Institute for Software Technology in Macao, where he founded and heads the Center for Electronic Governance. Previously, he was a Research Fellow at the University of Warwick, UK, where he obtained PhD in Computer Science and Assistant Professor at the University of Gdansk, Poland, where he obtained MSc in Applied Mathematics. He also worked for software companies in Poland and the U.S.

Tomasz’s research focuses on Electronic Governance (EGOV) policy and practice including foundations, education, development frameworks, models and design, measurement, etc. He directs EGOV research, transfers research results into practical instruments, and applies such instruments in government policy and practice. Under his leadership, the EGOV center developed a capacity-based EGOV development framework EGOV.*; built instruments to support the use of this framework; applied the framework in Afghanistan (EGOV.AF), Cameroon (EGOV.CM) and Macao SAR (e-Macao); and contributed to EGOV awareness- and capacity-building in Argentina, Bahrain, China, Colombia, Ecuador, Egypt, Estonia, Ghana, India, Jordan, Kuwait, Kyrgyzstan, Lebanon, Maldives, Mongolia, Nepal, Nigeria, Palestine, Philippines, Tunisia, Uganda, Vietnam and other countries.

Tomasz is the co-founder and an international speaker at the  ICEGOV 2012 conference – hear his sneak preview (5 mins) of the conference here.

Feature image courtesy UNU

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Episode links and resources

• United Nations University International Institute for Software Technology and the Center for Electronic Governance
• The Cluetrain Manifesto
• W3C eGov interest group
• W3C eGov LinkedIn group

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In this special 2-part interview with Zachary Tumin from the Harvard Kennedy School of Government’s Belfer Centre, we look at how all parts of society can collaborate to innovate.

Zach also previews his new book ‘Collaborate or Perish’ where he and co-author William J. Bratton have developed an 8-phase collaboration lifecycle to help anyone with an idea to more successfully collaborate.

“Gov 2.0, as a proxy for increased engagement and involvement of citizens with government, is mighty and a force to be reckoned with… Whether or not government gets the idea of collaboration, it’s constantly going on all around us and the best thing that government can do is tap into it.”

About Zachary Tumin

Zachary Tumin is Special Assistant to Director and Faculty Chair, Science, Technology and Public Policy Program, Belfer Center for Science and International Affairs, at Harvard University’s John F. Kennedy School of Government.

Over his career, Zach has served at the Kennedy School in research and staff positions, and in the public, private, and not-for-profit sectors as chief executive, staff, and consultant to leaders in industry and government.

Zach leads research initiatives, teaches senior executives in closed door sessions and addresses organizations in keynote and panels around the world. He is the author of numerous teaching cases, working papers, reports and essays.

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Part 1 – Gov 2.0

Part 2  – Collaboration

Episode links and resources

• Belfer Center for Science and International Affairs, at Harvard University’s John F. Kennedy School of Government
• Report – From Government 2.0 to Society 2.0: Pathways to Engagement, Collaboration and Transformation
• Zach Tumin’s personal website

Collaborate or Perish!

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  @Kennedy_School
  @BelferCenter
• Tags: #gov20 #society20 #collaboration #innovation

In a fun and inspiring chat, Markus and Adam talk about stages of service rapid prototyping, their plans for city-specific Jams and how this pilot inititaive will see small teams meet at multiple locations around the world, working for 48 hours on building innovative approaches and solutions towards challenges faced by the public sector.

“One of our basic work philosophies is the theatrical working rule of ‘doing, not talking’ – and this fit well with the idea of the Jam.”

About Adam Lawrence and Markus Hormeß

Adam and Markus run WorkPlayExperience, a German-based service design agency.  Markus is German with a background in theoretical physics and process design; Adam is British and has a background in psychology, marketing and theater.

Adam Lawrence is a professional comedian, business consultant and writer with a background in psychology and the automotive industry. For years he has been using expertise gained in the world of theatre and film to help companies influence their customers.

Markus Hormeß is a service designer and organisational consultant. For years, the qualified scientist has worked in the engineering, banking and IT fields, helping companies to improve complex services and to make them more customer friendly.

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Episode links and resources

• GovJam 2012
• Global Service Jam
• Work.Play.Experience
• Australian Government innovation space
• Australian Innovation in Public Sector Week

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• People and organisations:
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  @GSJam
  @markusedgar
  @adamstjohn
• Tags: #innovationweek #GovJam #servicedesign