David Ferriero is the 10^th Archivist of the United States and Head of the National Archives and Record Administration, including the Presidential Libraries.  The collection includes some 12 billion pages and 40 million photos and now holds all Federal Government tweets.  We explore the linkages between open government and record-keeping public data as well as how social media is challenging the notions of what defines a ‘record’.

Our mantra has been from the very beginning that you can’t have open government without good records management.

This interview comes a day after the opening of the National Archive’s first Office of Innovation.  The Archivist – or “Collector-in-Chief” – discusses large-scale public record-keeping in the digital era and offers advice for smaller libraries and public collections.  Mr Ferriero also declares his well-known enthusiasm for using social online channels to push archived content and digital assets to ‘where the people are’, including his Wikipedian-in-residence initiative.

About David Ferriero

David S Ferriero is a librarian, library administrator, and the 10th Archivist of the United States. He was Director of the New York Public Library; and before that, he was the University Librarian and Vice Provost for Library Affairs at Duke University. Prior to his Duke position, he worked for 31 years at the Massachusetts Institute of Technology library. Ferriero is the first librarian to serve as Archivist of the United States.

National Archives and Records Administration

On July 28, 2009, President Obama nominated David Ferreiro to be 10th Archivist of the United States. He was confirmed by the U.S. Senate on November 6, 2009; and he was sworn in to his new office on November 13, 2009.

Ferriero used the public occasion to express his view that the National Archives is at a “defining moment with regard to our existing electronic records, social media communications, and emerging technologies being used throughout government offices.” He also noted “issues of collection security, the future of the Presidential Library system, backlogs in processing, staff job satisfaction, stakeholder relationships, preservation and storage needs.”

President Obama appointed Ferriero to simultaneously head the new National Declassification Center, which “has been given four years to go through 400 million pages of federal documents that remain top secret. They date to World War I.”

Other career highlights:

• MIT Libraries: Ferriero was Associate Director of Public Services at MIT Libraries. His MIT library career spanned 31 years.
• Duke University Library: Ferriero was the Rita DiGiallonardo Holloway University Librarian and Vice Provost for Library Affairs at Duke University from 1996 through 2004. Ferriero was the first Duke university librarian to address the members of the university’s Board of Trustees in person. He was actively involved in the evolution of North Carolina’s Triangle Research Libraries Network (TRLN).
• New York Public Library: Ferriero was the Andrew W. Mellon Director and Chief Executive of the Research Libraries at the New York Public Library (NYPL) from 2004. In 2007 his role expanded with additional responsibilities as director of New York Public Library’s (NYPL) Branch Libraries. He was responsible for the management and operations of NYPL’s Research Libraries since 2005 and the Branch Libraries since 2007. He presided over a major restructuring, which was accompanied by elimination of some positions and the creation of new ones.
• Cataloging: Ferriero was the NYPL’s Partner Representative in OCLC (Online Computer Library Center), which with its member libraries co-operatively produces and maintains WorldCat—the OCLC Online Union Catalog. During Ferriero’s tenure, the library stopped using the unique “Billings classification system” for its reference books in the Rose Reading Room (main reading room).
• Google digitization partnership: The NYPL joined the Google Books Library Project during Ferriero’s tenure. Google and major international libraries have agreed to making collections of public domain books available for scanning to be offered to the public online, without charge.
• Relationship with Wikipedia: As part of his tenure at the National Archives, Ferriero has taken an active interest in working with Wikipedia, of which he has called himself “a huge fan”. When questioned about the National Archives’s engagement with Wikipedia, his response was “The Archives is involved with Wikipedia because that’s where the people are.” Under Ferriero’s aegis, the National Archives has worked with the Wikimedia Foundation since 2009, having had a Wikipedian in Residence as well as uploaded thousands of images to Wikimedia Commons. He has quoted a blogger in saying: “If Wikipedia is good enough for the Archivist of the United States, maybe it should be good enough for you.”

Mr Ferriero is a Co-Chair and speaker at the  ICEGOV 2012 conference – hear his sneak preview (5 mins) of the conference here.

Biography source: Wikipedia
Feature images courtesy David Ferriero

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Episode links and resources

• The Archivist’s blog:   AOTUS: Collector in Chief at http://blogs.archives.gov/aotus
• Favorite Records of the Archivist of the United States (AOTUS)
• David S Ferriero: Speeches and Writings
• US National Archives
• US National Archives and Open Government
• US National Archives wiki
• US National Archives blogs
• US National Archives on Facebook
• US National Archives on Flickr
• US National Archives on You Tube

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The Black Saturday fires devastated Australia and shocked the world. Now, the Country Fire Authority of Victoria has become a leading example of the use of social media for emergency management, winning this year’s Australian eGovernment award.

Martin Anderson, CFA’s Digital Media Manager and Australian Government 2.0 Innovator of the Year for 2012, explains how the experience of the February 2009 fires highlighted the importance of social communication tools in emergency situations, and that even within a command-and-control environment, agencies need to look outside the box, be flexible and improvise.

What I’m trying to do is explore and learn more myself, and also expose the principles of crowdsourcing and the benefits it can bring to the emergency services.

About Martin Anderson

Martin Anderson is the Digital Media Manager for the Country Fire Aurhority of Victoria, with a background in communications and journalism. During that time he has helped position the organisation as a recognised leader in the digital / social media field. His goal is to continue to use his diverse communication skills to help inform and engage people in ways that enhance their personal and working lives and encourage the development of strong, resilient communities both on and offline.

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Episode links and resources

• CFA Facebook – warnings, incident updates, community safety, general news
• CFA Twitter for warnings, incident updates, media releases
• CFA Twitter for general CFA news
• CFA connect website
• CFA YourTube channel
• CFA wins e-Government awards
• Social media in emergency management presentation http://youtu.be/_EPnCdTPwgM
• CFA / DSE warnings / incidents page – http://www.cfa.vic.gov.au/warnings-and-incidents/index.htm
• Social media updates on website: http://www.cfa.vic.gov.au/warnings-and-incidents/social-media-updates.htm
• FireReady mobile apps – http://www.cfa.vic.gov.au/warnings-and-incidents/cfa-on-your-mobile.htm
• Article containing info on One Source, One Message http://www.computerworld.com.au/article/407737/country_fire_authority_preps_bushfires_hp/

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• People and organisations:
  @CFA_connect
  @krjmanderson
• Tags: #smem #gov2au #em2au

From deploying Yammer for policy and program support, to creative use of YouTube for recruitment, and through to using QR codes to create the world’s first Wikipedia town, the UK’s Monmouthshire County Council is a leading example of how local government can move beyond social tech to social communication for internal and external engagement.

Helen Reynolds, Communications Officer for Monmouthshire County Council discusses a selection of these innovative initiatives, and also shares her experience with introducing these ideas into local government, and how influence rather than ROI matters for public sector use of social media channels and tools.

By being in social spaces where people are, and by being relevant and providing information that’s timely and worth engaging with – that’s how we build our influence as government.

About Helen Reynolds

Helen works for Monmouthshire County Council and is responsible for the council’s social media programme.  She has also advised a number of other public sector organisations on making the most of new technologies for better engagement. As a result of the work she’s done Monmouthshire Council has taken a number of innovative approaches to engagement, won UK social media and PR awards and the authority has become a vastly more approachable organisation.

She’s particularly passionate about making government accessible and easier to understand.

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Episode links and resources

• Helen Reynolds’ blog 
• ROI of social media in public service
• Social media for social care: how Monmouthshire foster carers support each other with Yammer
• Monmouthpedia including Monmouthpedia Day
• Monmouthshire County Council social media page and guidance for staff (linked at the bottom) and council blog
• Some feedback on Twitter 
• Facebook and youth services
• Opening up social media access to all staff
• Recruiting on Youtube

Videos

On Monmouthpedia

On the foster carers Yammer community

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• Tags: #Monmouthpedia #monmouthshire #localgov #innovation #socmed

In “Revolution @ State” Fergus Hanson – Visiting Fellow from The Brookings Institution – explores practical cases of what US Secretary of State Hillary Rodham Clinton has called ‘creative diplomacy’ and 21^st Century Statecraft.

A useful reference for agencies of all sizes, this wide-ranging report describes how the US Department of State has infused the use of connective tech through all aspects of their mission in a whole-of-organization approach, from operational development through to public diplomacy.

It became apparent that the US State Department was in a league of its own… there was a real cultural difference I think where the Department had really taken a position on modernizing.

About Fergus Hanson

Fergus Hanson is the Director of Polling at the Lowy Institute and is currently a Visiting Fellow in e-diplomacy at the Brookings Institution in Washington DC. He has a Masters in International Law from the University of Sydney and his published thesis focused on regional stability in the Pacific.

Fergus worked for the Department of Foreign Affairs and Trade (DFAT) from 2004 to 2007. From 2005 to 2007 he served at the Australian Embassy in The Hague where he was responsible for Australia’s relations with five international legal organisations and domestic political issues.

Prior to joining DFAT he was a fellow at Cambridge University’s Lauterpacht Research Centre for International Law. Fergus has also studied at Uppsala University.

Fergus was a visiting Vasey Fellow at the Center for Strategic and International Studies, Pacific Forum from November 2010 to January 2011. He was awarded a 2011 Professional Fulbright scholarship to pursue further research on e-diplomacy and the use of opinion polling by foreign ministries at Georgetown University.

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Episode links and resources

• Revolution @ State: The spread of Ediplomacy – Report by Fergus Hanson
• US Department of State 21st Century Statecraft policy
• US Department of State Office of eDiplomacy
• Initiatives
  • Diplopedia wiki
  • Communities @ State blogs
  • Corridor
  • Virtual Student Foreign Service
  • Tech@State
  • TechCamp
  • Enterprise Search
  • Idea Exchanges
  • Virtual Presence Posts (VPPs)
  • Collaboration Clearinghouse

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  @BrookingsFP
  @StateDept
  
• Tags: #ediplomacy

Amanda Eamich from the US Department of Agriculture joins us to share some insights into her approach to including new media as part of the communications mix for the Department.

I always stress that we have an “And / Also” approach – we’re not going to throw out talking to newspapers and radio – these channels are extremely important, particularly in the agricultural industry and communities.

Amanda also talks about how to infuse innovation, open government and new media channels into the broader activities of the Department:

We definitely think through the entire lifecycle before jumping into any new tool or service, just to make sure we understand it fully and how it will help us achieve whatever the particular objectives are.

About Amanda Eamich

Amanda serves the U.S. Department of Agriculture as the Director of Web Communications, Office of Communications. Here she manages the Department’s web site and new media operations and strategic planning. The policies and programs of the USDA impact the lives of Americans every day – from food, agriculture, and science to natural resources – and there is an ever-present opportunity to communicate our mission effectively using new media. New media provides an outstanding opportunity for USDA to connect with consumers, customers and employees in new and interesting ways on a wide variety of topics and issues.

Recent efforts include the Know Your Farmer, Know Your Food social media outreach, MyPlate, Apps for Healthy Kids competition, Open Gov efforts and developing overall strategic guidance for a wide range of communication campaigns throughout the Department.

Prior to joining the Office of Communications, Amanda served as a press officer for the USDA’s Food Safety and Inspection Service.

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Episode links and resources

• USDA New Media Channels
• Energy Investments Map, Matrix and Tool
• USDA at 150 – information and sign up for the Historical Facts and Photo series
• Recipes for Healthy Kids Challenge
• Apps for Healthy Kids Challenge and Game Jams that extended the conversation and expanded community of solvers
• Farmers market directory (also mobile optimized)
• USDA Results – example of “And/Also” approach of the standard 2-page PDF documents where key data points and accomplishments were extracted and paired with compelling photos from our the USDA catalog. Photos used throughout the Department, as Facebook cover, Flickr gallery
• “Think through the lifecycle” and “be prepared” – official one-page request form (AD-3022) that the USDA team requires that people think through before submitting new channel or tool requests
• Celebrating successes – a 2011 countdown with some favorites – new tools included!

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Tune in for a conversation with Gwynne Kostin from the U.S. General Services Administration about new innovations in m-gov and the programs being developed by the GSA to support agencies in delivering of government services using mobile devices.

The focus of the Mobile Program Management Office is to help Federal agencies to make government information and services available to the public any time, anywhere and on any device… it’s critical for government to try to figure out how to move into this [mobile] space and make government make more sense to where people are.

About Gwynne Kostin

Gwynne Kostin is Director, Mobile in the Office of Citizen Services & Innovative Technologies at the U.S. General Services Administration. She is working with federal agencies to clear a citizen-centric path for mobile access to government.

Gwynne previously was director of GSA’s Center for New Media and Citizen Engagement, where she worked to make it easier for government to engage with citizens and citizens to engage with government through the development of cross agency tools, policies and services. There she launched the government’s free, policy-compliant “build-a-blog” platform apps.gov NOW and the contest platform challenge.gov.

As Director of New Media for the U.S. Department of Homeland Security, she drove the use of new technologies to solve business problems creating the department’s first social media strategy, developing a cross-agency web communications model for disaster response, and leading new media communications and strategy for the department’s 22 agencies.

Prior to joining public service, she spent ten years in new technologies, including founding a successful Internet start–up in an association and leading strategic Web communications in health care and education. She enjoys talking to interesting people and figuring out how things work.

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Episode links and resources

• Mobile Gov Community of Practice to support agency practitioners in delivering mobile services
• Making Mobile Gov Project
• Apps gallery inside apps.data.gov which gives agencies some good ideas for mobile apps
• Mobile Gov Wiki to share knowledge
• Mobile Gov Wikithon #5 – a focused gathering to develop the knowledge on the wiki
• Post from Gwynne Kostin on Govloop on the challenges of Gov 2.0 – “Doing Gov 2.0 backwards in high heels”

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We talk with Bryan Sivak, new chief innovation officer for the State of Maryland, about innovating in government, and trying to keep a web-savvy citizenry up to speed during the recent DC-area earthquake and Hurricane Irene.