In this special live recording at the Mutinerie Coworking space in Paris, we speak with Christophe Tallec of Utilisacteur/Uinfoshare and Anne Marie Boutin, head of the French National Design Centre (Agence pour la promotion de la création industrielle) who collaborated on GovJam Paris, and are convening the Global Service Design Network Conference in October 2012.

Christophe and Anne Marie share their experiences with service design in the public sector, and explain how design thinking helps organisations to focus on asking the right questions before looking for solutions.

“What I find really interesting is that service design is a really good tool because one of the first things it does is to make people communicate through different hierarchies and structures.”

About Christophe Tallec

Christophe Tallec is the co-founder of Utilisacteur/Uinfoshare, both an innovative service design provider and a consultant, which gives users the opportunity to take an active role in their services by any means, product and service system.

He has been consulting for design promotion organisms, companies and think tanks for the past years, both at a national level in the finance industry, public sector, transport, for clients such as APCI, FING, La Poste and internationally by building pluri-disciplinar partnerships. Christophe holds the french equivalent of a master in design from ENSAD.

About Anne Marie Boutin

Anne Marie Boutin is the president of the French design promotion agency, APCI, which she founded in 1983.  She was also President and Director of the French national institute for advanced studies in design, ENSCI-les
Ateliers, from 1984 to 1992.

She is a member of advisory committees for several international art and design publications and the author of numerous articles and contributions to books and catalogues on design education, design management, design strategy, design-culture and technology. She was an elected member of the French National Commission for UNESCO till 1993, consultant to the OECD for the evaluation of innovation policies and education systems.

Senior magistrate in the Cour des comptes (French supreme audit institution) she was also Expert delegated to the Director of the Ecole Nationale d’Administration (French Institute for Civil Servants) and responsible for international affairs from 1970 to 1979.

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Episode links and resources

• Agence pour la promotion de la création Industrielle (National Design Centre)
• Utilisacteur/Uinfoshare
• GovJam
• The Global Service Design Network Conference 2012

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Mack Kolarich, co-organizer of the DC Gov 2.0 Startup Weekend, talks about how he and his team are adapting the highly-successful international Startup Weekend format to focus on innovation and entrepreneurship in the public sector.  This pilot event in Washington DC on 15-17 June 2012 will kick off with scene-setting talks from US Government CTO Todd Park and Deloitte’s Bill Eggers, and offer a place in Code for America’s Civic Accelerator to the winning team.

About Mack Kolarich

Mack began his entrepreneurial-addiction through StartupWeekends. When not organizing events or visiting other startup hubs, he builds products for the events industry as co-founder and CEO of Spontaneous Labs.

About Startup Weekend

Startup Weekends are weekend-long, hands-on experiences where entrepreneurs and aspiring entrepreneurs can find out if startup ideas are viable.  Beginning with open mic pitches on a Friday, attendees bring their best ideas and inspire others to join their team. Over Saturday and Sunday teams focus on customer development, validating their ideas, practicing LEAN Startup Methodologies and building a minimal viable product. On Sunday evening teams demo their prototypes and receive valuable feedback from a panel of experts.

There have been 587 Startup Weekends in 312 cities across 93 countries with more than 56,000 participants.

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Episode links and resources

• DC Gov 2.0 Startup Weekend website, on Facebook and Twitter
• International Startup Weekend website

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Nicholas Gruen, economist and former chair of the Australian Gov 2.0 Taskforce debates the ways in which 2.0 thinking and technologies are changing economic definitions of public goods.

In this far-ranging discussion, Nicholas explains how Gov 2.0 is a nexus between ‘Jefferson’s dream’ of the transformative potential of ideas as public goods, and ‘Schumpeter’s nightmare’ of the chaos of direct democracy.  He argues that democracy is chaos unless it’s mediated by specialists, and that the social web actually makes it harder to get the leaders we need to govern.

About Dr Nicholas Gruen

Dr Nicholas Gruen has advised two Australian Cabinet Ministers, directed the Business Council’s New Directions program and sat on the Productivity Commission. He is founder of economic policy consultancy Lateral Economics and Peach Financial. He is a frequentnewspaper columnist and media commentator and a prolific blogger at Club Troppo.

He is Chairman of the Australian Centre for Social Innovation, Online Opinion –an internet forum for opinion on political and cultural matters –and medical ICT startup Specialist Link. He was the founding chairman of Kaggle, a Melbourne ‘big data’ start up now based in San Francisco. He is also a board member of Sustainability Victoria and the Federal Government’s Innovation Australia.

In 2009 Nicholas chaired the Federal Government’s Government 2.0 Taskforce.

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Episode links and resources

• Presentation summary and slides: Realising Jefferson’s Dream, Avoiding Schumpeter’s Nightmare: Democracy, Deliberation and Government in the Age of Web 2.0’

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• Tags: #edem #gov20 #democracy

In a fun and inspiring chat, Markus and Adam talk about stages of service rapid prototyping, their plans for city-specific Jams and how this pilot inititaive will see small teams meet at multiple locations around the world, working for 48 hours on building innovative approaches and solutions towards challenges faced by the public sector.

“One of our basic work philosophies is the theatrical working rule of ‘doing, not talking’ – and this fit well with the idea of the Jam.”

About Adam Lawrence and Markus Hormeß

Adam and Markus run WorkPlayExperience, a German-based service design agency.  Markus is German with a background in theoretical physics and process design; Adam is British and has a background in psychology, marketing and theater.

Adam Lawrence is a professional comedian, business consultant and writer with a background in psychology and the automotive industry. For years he has been using expertise gained in the world of theatre and film to help companies influence their customers.

Markus Hormeß is a service designer and organisational consultant. For years, the qualified scientist has worked in the engineering, banking and IT fields, helping companies to improve complex services and to make them more customer friendly.

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Episode links and resources

• GovJam 2012
• Global Service Jam
• Work.Play.Experience
• Australian Government innovation space
• Australian Innovation in Public Sector Week

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• Tags: #innovationweek #GovJam #servicedesign

Civic innovator and hackfest vetern Mark Headd joins Gov20 Radio for an in-depth conversation about mobilizing and sustaining civic innovation: hacking, start-ups and what Governments can do to encourage local action.

In 2011, you really started to see independently-organized events taking place, where there were groups of civic-ly-minded hackers in these cities saying ‘We want to do something to give back to our cities.’

About Mark Headd

Mark is a writer, speaker and thought leader on communication technologies and open government. He currently works as a Developer Evangelist for Voxeo Labs. He holds a Master’s degree in Public Administration from the Maxwell School of Citizenship and Public Affairs at Syracuse University, and is a former adjunct instructor at the University of Delaware teaching a course in electronic government.

He served for three years as the chief policy and budget advisor for the State of Delaware’s Department of Technology and Information. He has also served as Director of the Delaware Government Information Center and as Technology Adviser to former Delaware Governor Thomas Carper.

Mark has built open government applications for the District of Columbia, the Sunlight Foundation, the New York State Senate, and the cities of New York, San Francisco, Toronto, Baltimore and Philadelphia.

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Episode links and resources

• Civic hacking events in Baltimore and Philadelphia
• Mark’s Civic Innovations blog

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Join us for a discussion with Julian Carver, a founding member of Open NZ – bringing citizens and government together around open data standards.

Julian also talks about the two recent devastating quakes in the Christchurch region of New Zealand, the loss of 60 percent of the central business district, and how open government principles are assisting the recovery process.