Jean-François Gauthier and Mario Asselin from Démocratie Ouverte discuss how they have been working with the Organisation Internationale de la Francophonie (OIF) as well as their colleagues across the French speaking world to support Governments to broaden and deepen the opengov and open democracy movement.

About Jean-François Gauthier

Government relations expert, Jean-François Gauthier has worked in the strategic ICT support field since 2004. Passionate about public affairs and technology, Jean-François is an advocate of leveraging of technology for more efficient public service.

Until recently a strategic advisor to the Office of the Chief of Information, he is now working on initiatives to support innovation in the public service. Jean-François has also worked in several political offices and in public administration

About Mario Asselin

Strategic Advisor at le Groupe Loran, Mario Asselin started out one of the most successful experimentations in integrated computer-assisted training at school: Cyberportfolio at Institut St-Joseph in Quebec City. At that time, after teaching Elementary and High School level and leading activities, he was appointed Head of School, a position which he held for 15 years at Elementary and High School level. He advises institutions, business, Canadian Government departments and Ministries of French Government in order to support best practices and initiate the emergence of vast learning and open organizations. Member of Démocratie Ouverte, he also teaches organisational communication at Université de Montréal.

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Episode links and resources

• Kinshasa Summit announcement
• Organisation Internationale de la Francophonie (OIF)
• Démocratie Ouverte

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• Hashtags: #opengov #edem

With the emergence of new trends like open government and open data, there is a perception by many that eGovernment is yesterday’s news, and has largely been completed.

In a candid conversation, Barbara-Chiara Ubaldi, head of the OECD’s eGovernment unit, explains that there is much work still to be done to bring eGovernment into the daily work of the public sector.

In the real world, policymakers responsible for individual areas still don’t talk to each other, don’t work together – so, we still haven’t reached that level of interoperability, integration and coordination which is indeed essential for the implementation of larger interests like open government, for instance.

Barbara also highlights the ways in which the OECD is starting to connect the dots between national eGovernment policymaking and practical implementation by both the public sector and civil society.

About Barbara-Chiara Ubaldi

Since October 2010, Barbara-Chiara Ubaldi has led the OECD E-Government Project within the Division for Public Sector Reform at the Public Governance and Territorial Development Directorate.

Ms. Ubaldi has been serving the OECD as Policy Analyst since February 2009. In this capacity, she managed a number of thematic reviews on e-government and participated in several Public Governance Reviews, which include Denmark, Greece, Mexico, Italy, Estonia, Egypt, Spain and France. Ms. Ubaldi has been co-ordinating for the past three years the OECD work on e-government indicators and the analysis on the use of new technologies – such as cloud computing and mobile technology – to enhance public sector’s agility and mobility, as well as open government.

Prior to joining the OECD she worked for more than seven years as Programme Officer at the United Nations’ Department of Economic and Social Affairs in New York where she was responsible for the full scale management of technical cooperation programmes targeting e-government and ICT use in the public sector, and for developing the content of online self-assessment and capacity building tools in the area of e-government and knowledge management.

Ms. Ubaldi is also a speaker at the ICEGOV 2012 conference – hear her sneak preview (5 mins) of the conference here.

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Episode links and resources

• OECD eGovernment Unit
• OECD report on M-Government
• OECD Observatory of Public Sector Innovation

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For instance, the decision by the Danish Government to open up their address register so anyone could use it had a ROI over its first 4 years of 2200% – that’s 22 times as much in benefits as in cost.

Andrew also highlights some of the key themes emerging from open government practitioners at the Open Knowledge Festival recently held in Helsinki, Finland.

About Andrew Stott

Andrew Stott was the UK’s first Director for Transparency and Digital Engagement and a former Deputy CIO for the UK Government.  He led the work to create “data.gov.uk” and the implementation of the UK Government’s commitments on Transparency of central and local government.  Following his retirement in December 2010 he was appointed to the UK Transparency Board to continue to advise UK Ministers on open data and e-government policy.  He also advises other governments on Open Data both bilaterally and through the World Bank and the World Wide Web Foundation, and he continues to contribute to the international development of the Open Data and Open Government agendas.

Episode feature background image courtesy FloApps

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Episode links and resources

• Manchester Open Data project
• Danish addressing data return on investment study
• EU POPSIS study (PDF)
• Open Government Partnership
• Open Knowledge Foundation
• Open Knowledge Festival

Andrew Stott – Implementing an Open Data programme within government at the Open Knowledge Foundation

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• People and organisations:
  @DirDigEng
  @OKFN
  @OpenGovPart
• Tags: #opengov  #ogov #opendata #okfn #okfest #OGP

In this special live recording at the Mutinerie Coworking space in Paris, we speak with Christophe Tallec of Utilisacteur/Uinfoshare and Anne Marie Boutin, head of the French National Design Centre (Agence pour la promotion de la création industrielle) who collaborated on GovJam Paris, and are convening the Global Service Design Network Conference in October 2012.

Christophe and Anne Marie share their experiences with service design in the public sector, and explain how design thinking helps organisations to focus on asking the right questions before looking for solutions.

“What I find really interesting is that service design is a really good tool because one of the first things it does is to make people communicate through different hierarchies and structures.”

About Christophe Tallec

Christophe Tallec is the co-founder of Utilisacteur/Uinfoshare, both an innovative service design provider and a consultant, which gives users the opportunity to take an active role in their services by any means, product and service system.

He has been consulting for design promotion organisms, companies and think tanks for the past years, both at a national level in the finance industry, public sector, transport, for clients such as APCI, FING, La Poste and internationally by building pluri-disciplinar partnerships. Christophe holds the french equivalent of a master in design from ENSAD.

About Anne Marie Boutin

Anne Marie Boutin is the president of the French design promotion agency, APCI, which she founded in 1983.  She was also President and Director of the French national institute for advanced studies in design, ENSCI-les
Ateliers, from 1984 to 1992.

She is a member of advisory committees for several international art and design publications and the author of numerous articles and contributions to books and catalogues on design education, design management, design strategy, design-culture and technology. She was an elected member of the French National Commission for UNESCO till 1993, consultant to the OECD for the evaluation of innovation policies and education systems.

Senior magistrate in the Cour des comptes (French supreme audit institution) she was also Expert delegated to the Director of the Ecole Nationale d’Administration (French Institute for Civil Servants) and responsible for international affairs from 1970 to 1979.

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Episode links and resources

• Agence pour la promotion de la création Industrielle (National Design Centre)
• Utilisacteur/Uinfoshare
• GovJam
• The Global Service Design Network Conference 2012

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• Tags: #servicedesign #sdncfrance #govjam

Content comes first when it comes to delivering sustainable digital public services at Devon County Council. Carl Haggerty, Digital Communications Manager for the Council shares his insights on the importance of a digital content strategy, where his approach to designing services, not websites or platforms, is transforming the way the organisation interacts with its citizens.

Carl also discusses the UK Digital Government Service, and asks the question of whether there needs to be a Local Government Digital Service.

Developing the digital content strategy was about asking: What is the content? What’s it saying? How is it managed? How is it being shared? How is it being governed? All those kinds of issues about the content – that’s the only thing that mattered, it didn’t  matter which technology platform it sat in.

About Carl Haggerty

Carl Haggerty is Digital Communications Manager at Devon County Council, which is essentially about championing and developing the digital agenda within the council as well as being responsible for the councils corporate web presence and intranet. Carl is fascinated and keen to explore how people interact with information and technology to enable and facilitate local and global change.

Carl is also the Citizenscape Product Owner with Public I – A leading supplier of e-participation products and services to the public sector by supporting the strategic use of technology for communication and engagement and democratic renewal. His role is to champion strategic technical enhancements and the end user experience.

Carl has worked in Local Government for 16 years, with the last 10 in and around ICT, Communications, Web and Social Media. He was the first county council employee to publicly blog about his work and has been instrumental in encouraging and exploiting the use of social technologies within the council. Carl continues to promote the benefits of the web and social technologies across the Council. Carl has had a varied background working in Local Government on issues such as Strategic ICT, Communications and Marketing, Sustainable Development, Community Engagement & Development, Tourism and Economic Development.

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Episode links and resources

• Carl Haggerty
  Blog: http://carlhaggerty.wordpress.com
  Twitter: @carlhaggerty
  LinkedIn – http://www.linkedin.com/pub/7/1b2/99b
• Devon
  Council website
  News Centre
  In Devon
  Devon Strategic Plan
  Devon SEND pathfinder
  Policy Devon
  Tough Choices campaign site
• Open Space South West
  www.openspacesouthwest.info
  http://carlhaggerty.wordpress.com/2012/05/16/announcing-open-space-south-west-openssw/
  http://carlhaggerty.wordpress.com/2012/05/25/behind-the-scenes-of-open-space-south-west-openssw/
• Blog Posts
  http://carlhaggerty.wordpress.com/2012/03/13/devons-content-strategy/
  http://carlhaggerty.wordpress.com/2012/02/03/news-centre-the-content-strategy-in-action-sort-of/
  http://digital.cabinetoffice.gov.uk/2012/03/07/does-local-government-need-a-local-government-digital-service/

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• Tags: #gov20 #localgov

In a fun and inspiring chat, Markus and Adam talk about stages of service rapid prototyping, their plans for city-specific Jams and how this pilot inititaive will see small teams meet at multiple locations around the world, working for 48 hours on building innovative approaches and solutions towards challenges faced by the public sector.

“One of our basic work philosophies is the theatrical working rule of ‘doing, not talking’ – and this fit well with the idea of the Jam.”

About Adam Lawrence and Markus Hormeß

Adam and Markus run WorkPlayExperience, a German-based service design agency.  Markus is German with a background in theoretical physics and process design; Adam is British and has a background in psychology, marketing and theater.

Adam Lawrence is a professional comedian, business consultant and writer with a background in psychology and the automotive industry. For years he has been using expertise gained in the world of theatre and film to help companies influence their customers.

Markus Hormeß is a service designer and organisational consultant. For years, the qualified scientist has worked in the engineering, banking and IT fields, helping companies to improve complex services and to make them more customer friendly.

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Episode links and resources

• GovJam 2012
• Global Service Jam
• Work.Play.Experience
• Australian Government innovation space
• Australian Innovation in Public Sector Week

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• Tags: #innovationweek #GovJam #servicedesign

EdgeRyders is a joint project of the Council of Europe and the European Commission, and has been described as ‘the largest think-tank in the world’ where young Europeans are collaborating and sharing experiences about what it means to transition to an independent, active life.

Alberto Cottica and Lyne Robichaud from the EdgeRyders team discuss how the project’s combination of social technologies and open conversation with ethnographic analysis is revealing new ways for Government to design policies and programs not just for young people, but also for society at large.

It turns out, quite unsurprisingly really, that issues tend to be quite tightly connected to each other, so using an exploration system like EdgeRyders means the conversation spills over policy silo walls.

About Alberto Cottica

Alberto is an economist, musician and citizen in no particular order. He is a policy expert at the Council of Europe, lead of the EdgeRyders initiatives as well as an author covering the frontiers of collaboration between citizens and their governments.

About Lyne Robichaud

Passionate about open government for several years, Lyne is an analyst and web project manager, and has been an “Engagement Manager” for Edgeryders since its inception. In February 2012, she joined the 2.0 Committee of the Institute for Consciousness Research, whose mission is to raise awareness that science is about to make a monumental breakthrough, which will help to unlock a new real human potential.

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Episode links and resources

• EdgeRyders website
• Council of Europe
• EdgeRyders on YouTube

Video

EdgeRyders in 3 minutes

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• Tags: #edgeryders #LOTE #citizens #youth

From deploying Yammer for policy and program support, to creative use of YouTube for recruitment, and through to using QR codes to create the world’s first Wikipedia town, the UK’s Monmouthshire County Council is a leading example of how local government can move beyond social tech to social communication for internal and external engagement.

Helen Reynolds, Communications Officer for Monmouthshire County Council discusses a selection of these innovative initiatives, and also shares her experience with introducing these ideas into local government, and how influence rather than ROI matters for public sector use of social media channels and tools.

By being in social spaces where people are, and by being relevant and providing information that’s timely and worth engaging with – that’s how we build our influence as government.

About Helen Reynolds

Helen works for Monmouthshire County Council and is responsible for the council’s social media programme.  She has also advised a number of other public sector organisations on making the most of new technologies for better engagement. As a result of the work she’s done Monmouthshire Council has taken a number of innovative approaches to engagement, won UK social media and PR awards and the authority has become a vastly more approachable organisation.

She’s particularly passionate about making government accessible and easier to understand.

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Episode links and resources

• Helen Reynolds’ blog 
• ROI of social media in public service
• Social media for social care: how Monmouthshire foster carers support each other with Yammer
• Monmouthpedia including Monmouthpedia Day
• Monmouthshire County Council social media page and guidance for staff (linked at the bottom) and council blog
• Some feedback on Twitter 
• Facebook and youth services
• Opening up social media access to all staff
• Recruiting on Youtube

Videos

On Monmouthpedia

On the foster carers Yammer community

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• Tags: #Monmouthpedia #monmouthshire #localgov #innovation #socmed

Ahead of CITIZEN2012 in London, conference organiser Jeffrey Peel – with guest speakers Andy Williamson of Future Digital and David Moody of Kana – discuss building the democratic commons, including tools and trends in next-generation government/citizen engagement.

There is a great opportunity here: it’s not just about the obvious ROI and replacement of costly channels, it’s about engaging and listening in real ways that have never been possible before.

About Jeffrey Peel

Jeffrey is the Managing Director of Quadriga Consulting and the organiser of CITIZEN2012.  He has a well developed reputation as a specialist in research and evidence based consulting, and is a highly experienced digital communications professional. He has written thought leadership reports or created online web content for dozens of clients operating in the IT, telecommunications, business services and financial services sectors.  He has also undertaken project work for many early to mid-stage venture capital funded organisations.

About Dr Andy Williamson

Andy is an internationally recognised expert in digital strategy with an in-depth understanding of effective engagement and online democracy, as well as an experienced consultant and researcher focussing on social media, society and policy. His work is about educating, engaging and enabling; creating active citizens and connected government.

About David Moody

David is the Vice President of Solutions Marketing Worldwide for KANA, responsible for strategic solutions across all target markets including commercial and government. Formerly CTO and founding director of Lagan (acquired by KANA software in November 2010), David has a unique combination of strong technology, customer and commercial skills. KANA is the principal sponsor of CITIZEN2012.

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Episode links and resources

• Citizen 2012 conference

Want more links? Check out our Delicious!

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Jenny Clark and David Kane from the UK’s National Council for Voluntary Organisations (NCVO) are bringing civil society to the open data table through their Voluntary Sector DataStore and associated initiatives.

Jenny and David talk about ‘dipping the toe in the water’ to bring together the data collected held and collected by voluntary and community organisations in the UK, and support civil society to contribute to and benefit from open data for the public sphere.

We had this idea that open data was the next big thing for the voluntary sector and possibly something that could really help organisations to change the way they run themsevles and the work they do… but we also knew the sector was starting from scratch.

About Jenny Clark

Jenny is the Research Manager for the NCVO and has managed NCVO’s quantitative research programme since 2008. Jenny has specialist skills in labour market analysis, survey design and data analysis and has written a number of user friendly research publications including the NCVO Almanac series.  Jenny has nine years research experience within a public policy department and holds an MSc with distinction in Advanced Social Research Methods and Statistics.

About David Kane

David Kane is a research officer, leading on the quantitative analysis of data for NCVO’s work on the size and scope of civil society, and is an author of the UK Civil Society Almanac 2008, 2009, 2010 and 2012, the State and the Voluntary Sector and the UK Voluntary Sector Almanac 2007. David leads NCVO’s involvement in research to classify voluntary sector organisations and in open data.

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Episode links and resources

• NCVO website
• Voluntary Sector DataStore
• Jenny Clark’s blog
• David Kane’s blog
• London DataStore
• data.gov.uk

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• Tags: #opendata